Privacy Policy

By accessing our website, booking a consultation, or submitting any information through our platform, you agree to the terms of this Privacy Policy.

1. CONSENT AND ACCEPTANCE

By using our website or services, including clicking “I Accept,” filling out any form, or submitting personal or health information, you expressly consent to the collection, storage, processing, and use of your data as described in this policy.

You acknowledge that:

  • You are providing your personal information voluntarily and of your own free will.
  • Such collection is necessary to provide you with the services you seek.
  • Handling of your data in accordance with this policy will not cause any wrongful loss to you.

Right to Withdraw: You may withdraw your consent at any time by writing to us at [email] . Please note that withdrawal of consent may limit our ability to provide certain services to you.

2. PERSONAL INFORMATION COLLECTED

We collect the following categories of information when you interact with our website or services:

2.1 Personal Identifiers

  • Full name (patient, caregiver, or referring doctor)
  • Date of birth / age
  • Gender

2.2 Contact Details

  • Residential or correspondence address (including city, state, pin code, and country)
  • Mobile number and/or phone number
  • Email address

2.3 Health & Medical Information

  • Physical, physiological, and mental health conditions, as shared by you or your healthcare provider
  • Medical history, reports, records, and results from diagnostic testing
  • Details of your pain condition, prior treatments, and current medications

2.4 Payment & Account Information

  • Valid financial information required to process payments for consultations or services
  • Login credentials (where applicable for patient portal or account access)

2.5 Technical & Usage Data

  • IP address, browser type, and language settings
  • Referring URL, pages visited, and features used
  • Time zone, operating system, and error logs
  • Cookies and similar tracking technologies

2.6 Communication & Interaction Records

  • Records of your communications with our team or representatives
  • Appointment history, usage patterns, and feedback provided
  • Any other information voluntarily shared by you during the course of services

3. HOW WE USE INFORMATION

We use your information for the following purposes:

3.1 Clinical & Service Operations

  • To schedule and manage in-person and online consultations
  • To build and maintain your clinical profile for accurate diagnosis and treatment planning
  • To facilitate follow-ups, prescription management, and continuity of care
  • To improve the quality, relevance, and effectiveness of our services

3.2 Communications

  • To contact you via phone, SMS, WhatsApp, or email for appointment reminders, test results, or service updates
  • To respond to your queries, grievances, or requests

3.3 Research & Analytics

  • To conduct internal clinical studies, analysis, and quality improvement initiatives
  • To generate aggregated, anonymised data for academic publications or business intelligence
  • Note: Individually identifiable data will not be shared or sold to third parties for commercial research purposes without your explicit consent

3.4 Marketing & Communications (Opt-In)

  • To share relevant educational content, newsletters, or updates about our services
  • To send promotional communications via email or WhatsApp — only where you have opted in to receive such communications
  • You may opt out of marketing communications at any time by writing to sid@painacea.in

3.5 Legal & Compliance

  • To respond to court orders, legal requests, or regulatory obligations
  • To investigate fraud, misuse, or violations of our Terms of Use
  • To protect the rights, property, or safety of our patients, staff, or the public

4. HOW WE COLLECT DATA

We collect data through the following methods:

  • Registration or enquiry forms on our website
  • Appointment booking forms (in-person or online)
  • Direct provision of information by you during consultations or follow-up communications
  • Monitoring and tracking of your interaction with features on our website
  • Use of temporary or permanent cookies (see Section 7)
  • Emails, WhatsApp messages, or calls made to our team

5. SHARING AND DISCLOSURE OF INFORMATION

We treat your personal and health information with strict confidentiality. We may share your data only in the following limited circumstances:

5.1 Healthcare Providers:

Where clinically necessary or with your consent, your information may be shared with referring doctors, hospitals, or diagnostic laboratories to support your continuity of care.

5.2 Service Providers & Technology Partners:

We may share data with trusted third-party vendors who assist us in operating our website, processing payments, or managing appointments. These parties are bound by contractual obligations to protect your data and may not use it for any other purpose.

5.3 Legal Obligations:

We may disclose your information where required by law, court order, or governmental authority, or where necessary to protect the rights and safety of our patients or staff.

5.4 Business Transfers:

In the event of a merger, acquisition, or transfer of our practice, your data may be transferred to the successor entity, subject to equivalent data protection obligations.

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

6. DATA SECURITY AND STORAGE

We take the security of your data seriously and employ appropriate technical and organisational safeguards, including:

  • Role-based access controls, ensuring only authorised personnel can access your information
  • Password protection and encryption for sensitive data
  • Restricted access limited to staff, agents, and partners who require access to fulfil services

Data Retention: Your data will be retained for a minimum of three (3) years from the date of your last interaction or as required by applicable law, whichever is longer. Health records may be retained for longer periods in accordance with medical record-keeping regulations.

While we implement reasonable security measures, no method of electronic transmission or storage is completely secure. We encourage you to exercise caution when sharing sensitive information online.

7. COOKIES AND THIRD-PARTY LINKS

7.1 Cookies

Our website uses cookies ( small text files placed on your device) to improve your browsing experience, remember your preferences, and gather usage analytics. Types of cookies we may use include:

  • Essential cookies: required for basic website functionality
  • Analytics cookies: to understand how visitors interact with our website
  • Preference cookies: to remember your settings and choices

You may block or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

7.2 Third-Party Links

Our website may contain links to external websites, platforms, or resources. We are not responsible for the privacy practices, content, or availability of these third-party sites. Accessing them is at your own risk, and we encourage you to review their respective privacy policies.

8.YOUR RIGHTS

As a user of our website and services, you have the following rights in relation to your personal data:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request correction of any inaccurate or incomplete information.
  • Right to Withdrawal: You may withdraw consent for data collection and processing at any time.
  • Right to Deletion: Subject to applicable legal and medical record obligations, you may request deletion of your data.
  • Right to Opt Out: You may opt out of marketing communications at any time.

To exercise any of the above rights, please write to us at sid@painacea.in.

9. CHILDREN’S PRIVACY

Our services are not directed at children under the age of 18. If a consultation is sought on behalf of a minor, all personal and health information must be provided by a parent or legal guardian, who consents on behalf of the minor. We do not knowingly collect personal data from minors without verifiable parental consent.

10. UPDATES TO THE POLICY

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. Any material changes will be communicated to you upon your next visit to our website, and your continued use of our services following such notification will constitute your acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed of how we are protecting your information.

11. GRIEVANCES AND CONTACT

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact us at:

Dr. (Prof.) Sidharth Verma
Email: sid@painacea.in
Phone: +91 8928402232 / +91 9930720001
WhatsApp: Available via website

We will endeavour to address your grievance within a reasonable timeframe.

MEDICAL DISCLAIMER: The information on this website is provided for educational purposes only. Clinical decisions are based on individual patient evaluation by Dr. Sidharth Verma. Nothing on this website constitutes medical advice, and no doctor-patient relationship is established until a formal consultation has taken place.